• As per instructions received from RBI, all State Head of the banks, please ensure that coins of all denominations are freely accepted at all branches.        |

9, Arera Hills, Central Bank of India,
Zonal Office, Bhopal

1800 233 4035
smslbc@centralbank.co.in

Escalation Matrix

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State Level Bankers’ Committee, Madhya Pradesh
Central Bank of India, Zonal Office, 9 Arera Hills, Jail Road Bhopal-462011
0755-2674034, 7024115103    smslbc@centralbank.co.in

    Level-1 Officer

    Resolving primary queries/complaints/Web portal related problems/Data related query

    Senior Manager

    smslbc@centralbank.co.in

    7024115103

    Level-2 Officer

    If the query/complaint is not resolved within 2 days, matter may be escalated to Level 2 officer.

    M.M.Panda (Assistant General Manager)

    agmslbc@centralbank.co.in

    9920758468

    Level-3 Officer

    If the query/complaint is not resolved within 4 days, matter may be escalated to Level 3 officer.

    V. Balaji Rao (Deputy General Manager)

    dzmbhopzo@centralbank.co.in

    0755-2674088

    Level-4 Officer

    If the query/complaint is not resolved within 7 days, matter may be escalated to Level 4 officer.

    Ajay Vyas (Convenor/Field General Manager)

    zmbhopzo@centralbank.co.in

    0755-2674022

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